Analyzing modern helpdesk methodologies, remote assistance protocols, and enterprise virtualization solutions.
Evaluating latency and performance benchmarks for HTML5-based remote desktop gateways in high-latency environments.
Stress testing KVM and Docker-based environments for rapid deployment of support workstations.
Researching automated documentation workflows to reduce Tier 1 ticket resolution times.
We are currently investigating the security implications of clientless remote access portals using encrypted tunnels. This research aims to identify balance points between accessibility for support staff and enterprise-grade security hardening.